Technical Support - NSBM Library

Technical Support

Comprehensive technology support for all your library needs

Technology Support Solutions

Computer & Equipment Support

Hardware and software assistance for library users

  • Computer troubleshooting
  • Printer and scanner support
  • Software installation assistance
  • Equipment booking and setup

Network & Connectivity

Internet and network connectivity solutions

  • WiFi connection assistance
  • VPN setup and configuration
  • Network troubleshooting
  • Remote access support

Database Access Support

Help with accessing electronic resources and databases

  • Login and authentication issues
  • Database navigation training
  • Proxy server configuration
  • Off-campus access setup

Digital Services Support

Assistance with online library services and tools

  • Library catalog search help
  • E-book and e-journal access
  • Digital loan and renewal
  • Online reservation system

Mobile App Support

Help with library mobile applications

  • App installation and setup
  • Login and sync issues
  • Feature tutorials and guides
  • Mobile device compatibility

Multimedia & AV Support

Audio-visual equipment and multimedia assistance

  • Presentation equipment setup
  • Audio recording assistance
  • Video streaming support
  • Multimedia file conversion
IT Help Desk
Phone +94 11 543 1003
Email it.support@nsbm.ac.lk
Hours 24/7 Emergency Support